Payment Confirmation Process

Order Placement and Payment: When a customer places an order on our website, petsstation.ae, and proceeds to checkout, they will be prompted to select their preferred payment method. Customers can choose from various secure payment options, including credit/debit cards, online banking, or other available payment gateways.

Payment Authorization: After the customer provides the necessary payment details and confirms the order, our payment gateway will initiate the payment authorization process. This involves verifying the payment details and confirming the availability of funds or credit for the transaction.

Payment Confirmation: Once the payment is successfully authorized and processed, the customer will receive a payment confirmation from Pets Station. The payment confirmation will be sent through the customer’s provided contact information during the checkout process.

Method of Payment Confirmation: Pets Station will send the payment confirmation to the customer via email. The email address provided by the customer during checkout will be used for this purpose.

Time of Payment Confirmation: The payment confirmation email will be sent to the customer shortly after the payment is successfully processed and authorized. Generally, customers can expect to receive the payment confirmation within a few minutes after completing the checkout process.

Content of Payment Confirmation: The payment confirmation email will include the following details:

Order Number: A unique identifier for the customer’s order placed with Pets Station.

Payment Amount: The total amount paid for the order, including the item cost and delivery charges (if applicable).

Payment Method: The selected payment method used for the transaction (e.g., credit card, online banking).

Order Details: A summary of the items purchased, along with their quantities and prices.

Delivery Address: The address to which the order will be delivered.

Estimated Delivery Time: An estimated timeframe for the delivery of the order.

Importance of Payment Confirmation: The payment confirmation serves as an acknowledgment of a successful payment and provides customers with essential details regarding their order. It is advisable for customers to keep a copy of the payment confirmation for their records and reference.

If a customer does not receive a payment confirmation within a reasonable time after completing the payment, they should check their email’s spam or junk folder. If the confirmation email is not found, the customer can contact our customer support team for assistance.

At Pets Station, we prioritize the security and efficiency of payment processing, and our aim is to ensure a seamless and convenient shopping experience for our valued customers. Should you have any queries or concerns regarding the payment confirmation process, please do not hesitate to reach out to our customer support team at support@petsstation.ae or call our helpline at +971 50 522 0004.