Delivery Policy
- Introduction: Welcome to Pets Station Sale of Pets and Animals Accessories – Sole Proprietorship L.L.C. (“Pets Station” or “we”). We are dedicated to providing our valued customers within the United Arab Emirates (UAE) with high-quality pet products and accessories to meet their furry friends’ needs. This Delivery Policy outlines the terms and conditions for the delivery of our products ordered through our website, petsstation.ae.
- Delivery Area: Pets Station offers delivery services exclusively within the United Arab Emirates. We do not ship to international locations. Customers residing in any of the Emirates within the UAE can avail of our delivery services.
- Delivery Timeframe: We understand the importance of timely delivery, and we strive to dispatch and deliver your orders as quickly as possible. The estimated delivery time for standard orders is between 2 to 5 working days. Please note that unforeseen circumstances or public holidays may cause slight delays, and we appreciate your understanding in such situations.
- Delivery Charges: Delivery charges are applicable for all orders and will be added to your total purchase amount during the checkout process. The delivery charges may vary depending on your location within the Emirates. The exact delivery fee will be displayed clearly during the checkout process, enabling you to review and confirm the charges before finalizing your order.
- Order Tracking: To keep you informed about the status of your order, Pets Station provides a comprehensive order tracking facility. Once your order is dispatched from our warehouse, you will receive an email notification with tracking details. This will allow you to monitor your package’s progress until it reaches your doorstep.
- Delivery Partners: Pets Station collaborates with reputable and reliable delivery partners to ensure the safe and secure delivery of your orders. While we make every effort to ensure smooth delivery, we are not responsible for any delays or issues that may arise due to external factors beyond our control.
- Delivery Address and Recipient: To ensure successful delivery, please provide accurate and complete delivery address details during the order placement. If you wish to have the order delivered to a different address or recipient, kindly update the relevant information before checkout.
- Undelivered or Refused Deliveries: In the event of a failed delivery due to incorrect address details or unavailability of the recipient, our delivery partner will attempt a redelivery as per their policies. If multiple delivery attempts are unsuccessful, Pets Station reserves the right to cancel the order and issue a refund, excluding the delivery charges and any applicable handling fees.
- Delivery Confirmation: Upon successful delivery, you will receive a delivery confirmation email. We recommend that you or the recipient inspect the package upon receipt to ensure that the products are in good condition and meet your expectations.
- Delivery Support: If you encounter any issues or have questions related to your delivery, please do not hesitate to contact our customer support team. You can reach us via email at support@petsstation.ae or by calling our helpline at +971 50 522 0004 during our business hours.
- Amendments to Delivery Policy: Pets Station reserves the right to update or modify this Delivery Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
Thank you for choosing Pets Station for your pet-related needs. We look forward to providing you and your beloved pets with exceptional service and quality products.